Collections command centre

Good morning, Khalid

Here’s how your collections portfolio is performing today.

01–15 June 2026

4.2%

Total outstanding

AED 18.42M

Across 1,318 accounts

12.8%

Collected this month

AED 6.84M

74% of monthly target

6.1%

Contact rate

68.4%

3,842 calls attempted

9.7%

Promise-to-pay

AED 2.16M

286 active promises

5.8 pts

Forward roll rate

12.4%

214 accounts at risk of rolling

3.4%

Promise fulfilment

78%

268 of 342 promises kept

8.1%

Open cases

Disputes, complaints and hardship

59.6%

Cost to collect

AED 0.019

Per dirham recovered, down from 0.047

Today at a glance

Live operating picture for 15 June 2026, updated every 15 minutes

Metric	Today	Yesterday	Daily target	Month to date
Calls attempted	1,284	1,196	1,250	18,420
Connected conversations	878	812	850	12,604
Promises secured	AED 412K	AED 368K	AED 400K	AED 2.16M
Cash collected	AED 574K	AED 486K	AED 520K	AED 6.84M
Accounts cured	31	27	30	312
Escalations to humans	42	51	under 60	624

Collections performance

Daily recovery against target, in thousands of AED

Call outcomes

1,246 conversations this month

Promise to pay38%

Callback27%

No answer22%

Disputed13%

Portfolio ageing

Accounts by days past due

At-risk exposureAED 5.21M

Priority accounts

AI-ranked by recovery likelihood and urgency

View all

Customer	Outstanding	DPD	AI score	Status
Omar Al Mansoori GB-8421	AED 42,680	67 days	94	High priority
Layla Al Qassimi GB-1904	AED 28,450	43 days	87	Promise due
Saif Al Muhairi GB-6648	AED 21,975	35 days	82	Callback
Fatima Al Mazrouei GB-3072	AED 18,320	28 days	76	New
Ahmed Al Marzooqi GB-5186	AED 15,790	19 days	69	Contacted

Recovery funnel

From allocated accounts to cash collected

Bucket-wise recovery

Collected against outstanding, in AED

Bucket 1

1–30 DPD · 562 accounts

AED 2.42M

of AED 4.10M

Bucket 2

31–60 DPD · 381 accounts

AED 2.11M

of AED 5.02M

Bucket 3

61–90 DPD · 244 accounts

AED 1.36M

of AED 4.09M

Bucket 4

90+ DPD · 131 accounts

AED 0.95M

of AED 5.21M

Voice AI performance

Noor, last 30 days

Calls handled

3,842

Avg. handle time

3m 12s

Containment rate

81%

Customer sentiment

4.4 / 5

Language mix

English 58%Gulf Arabic 34%Mixed 8%

Lending system integration

Account, balance and outcome data flowing between systems

Core lending system

Connected

1,318 accounts, balances and buckets refreshed 4 minutes ago.

Card management

Connected

486 revolving balances with minimum due and statement cycle.

Payments & settlement

Live

Webhooks close promises automatically as payments post.

Customer 360 / CRM

Degraded

12 contact records rejected for invalid mobile format.

View integration details

Voice AI ready

Start a compliant collection conversation

Noor speaks English and Arabic, understands UAE collections, and handles AED naturally.

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