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Voice AI collections

Launch a live call

Connect a customer with Noor, your Genpact Bank collections specialist.

Customer details

The call starts immediately after confirmation.

Secure call handling

Noor verifies identity before discussing account details and never requests a PIN, CVV, OTP, or banking password.

By starting, you confirm consent and permitted UAE calling hours have been verified.

Noor

ONLINE

Genpact Bank collections specialist

Arabic + English
Gulf Arabic voice
Rapid response
Compliance trained
Warm, professional and empathetic. Trained to negotiate realistic payment dates and handle hardship sensitively.

What happens next

1

Secure connection

The call is placed through a secure, encrypted request.

2

Identity verification

Noor confirms the customer before sharing any account context.

3

Agree next action

Payment date, callback, dispute, or hardship support is captured.

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